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Live Arrival Guarantee

The short version. We ship overnight only, Mondays–Wednesdays, in insulated boxes with a heat or cold pack matched to the weather when needed. Every shipment is covered by live-arrival insurance, and we hold orders when the weather isn’t safe. If an animal arrives dead, tell us within 2 hours with a photo and unboxing video and we’ll make it right by offering a replacement or store credit once we verify a legitimate death occurred in the described window and scenario herein. We only ship hardy, established, eating animals (usually 1″+), which is a big part of why they travel well.

How we ship

  • Live animals ship overnight only (FedEx Priority / UPS Next Day) — the only method we stand behind. No 2-day or ground for live animals.
  • We ship Monday–Wednesday only, so nothing sits over a weekend. You’ll get tracking the morning we ship.
  • Every animal is hardy, eating, and 1″+ before it ships. We don’t ship fragile freshly-molted or tiny slings.
  • Boxes are insulated and packed to live-animal standards, with a heat or cold pack sized to the forecast.
  • If we need to hold for any reason, we’ll communicate the reasons why and give you regular updates.

Our Live Arrival Guarantee

If your animal arrives deceased and you meet the terms below, we replace it or issue store credit. Every shipment is insured, so your guarantee is real and backed. The guarantee is ONLY for delivery to a FedEx shipping center near you. We can ship to your door provided you confirm you or someone over the age of 18 will be there to receive the animal. Our live-arrival guarantee is not honored for at-home delivery.

Weather holds

We will not ship a live animal into dangerous temperatures. If the forecast on your end, our end, or along the route is above 90°F or below 40°F, your order is held and ships on the next safe Monday–Wednesday. A short delay is always better than a lost animal — please plan for this in mid-summer and mid-winter.

Please pick up quickly

  • Plan to arrive at the hold-at-facility location and pick up your animal within 2 hours of arrival.

If something’s wrong (DOA)

  1. Contact us within 2 hours of delivery at [email protected]. After 2 hours we can’t verify what happened, so the guarantee expires.
  2. Send a clear photo and an unboxing video — tarantulas often look dead when they’re just cold or curled, so this protects both of us. A curled, legs-under posture is often recoverable; message us and we’ll walk you through it.
  3. On a confirmed DOA, we send a replacement on the next ship day, or issue store credit.

Not covered: missed or refused deliveries, wrong or incomplete addresses, packages left outside, standard-overnight packages not held at a facility, carrier-caused delays after we hand off, and animals reported after the 2-hour window.

Why we ship this way

We’re not the cheapest place to buy a spider, and we’re honest about that. We ship hardy, documented animals overnight, insured, with a real weather policy — because we’d rather you get a healthy animal. Every animal leaves with its full Living Record, and our job isn’t done until it’s alive and thriving in your care.